Business analyst with 6 years bridging business stakeholders and Agile delivery teams across fintech and healthcare. Elicit and document requirements as BRDs, FRDs, and user stories, map current- and future-state processes in BPMN, and validate solutions through UAT. Use SQL and Power BI to ground decisions in data and cut rework before development starts.
- Elicited requirements from 12 clinical and billing stakeholder groups through workshops and interviews, producing BRDs and 140+ user stories that cut mid-sprint requirement changes by 38%
- Mapped current- and future-state claims workflows in BPMN using Lucidchart, surfacing 9 process gaps that informed a system redesign and trimmed average claim handling time from 11 to 7 days
- Wrote SQL queries against the data warehouse to validate eligibility logic, catching 3 defects in acceptance criteria before they reached UAT
- Coordinated UAT across 20 testers, triaging 60 defects in Jira and tracking resolution to a 0.4% post-release defect rate
- Built a Power BI dashboard tracking requirements traceability and sprint scope, giving product owners a single view adopted across 4 delivery teams
- Gathered and documented functional requirements for a loan origination platform, authoring FRDs and acceptance criteria that supported on-time delivery of 6 quarterly releases
- Facilitated backlog refinement and sprint planning as the analyst on 2 Scrum teams, keeping user stories ready and reducing carryover by 25%
- Ran gap analysis between legacy and target systems during a core banking migration, documenting 80+ data mapping rules in Confluence
- Partnered with QA to define test scenarios, lifting first-pass UAT acceptance from 72% to 91% over four releases
Requirements elicitation · BRD / FRD authoring · User stories & acceptance criteria · Process mapping (BPMN) · Stakeholder management · Gap analysis · SQL · Jira & Confluence · UAT coordination · Agile / Scrum · Power BI · Visio / Lucidchart
- Certified Business Analysis Professional (CBAP), IIBA
- Agile Analysis Certification (IIBA-AAC), IIBA