Retail associate with 4 years on busy store floors handling high-volume checkout, restocking, and customer questions. Operate Square and Shopify POS, reconcile cash drawers with zero shortages, and build displays that move featured product. Comfortable on closing shifts, returns, and de-escalating frustrated customers.
- Process 130+ daily transactions on Shopify POS across cash, card, and mobile pay, maintaining a balanced drawer on every closing shift
- Rank in the store's top three for add-on sales by suggesting complementary items, lifting average basket size by about 18%
- Set weekly window and floor displays to corporate planograms, contributing to a 12% sales bump on featured lines
- Train new hires on register procedures, returns, and the store's loss-prevention checklist, cutting their ramp time to roughly one week
- Ran register and self-checkout support during peak weekend traffic, keeping wait times under five minutes
- Counted and reconciled incoming shipments against packing slips, flagging discrepancies before stock hit the floor
- Replenished shelves and rotated stock to planograms, reducing out-of-stock gaps on top sellers
- Handled returns, price adjustments, and customer complaints, resolving most issues without escalating to a manager
POS operation (Square, Shopify) · Cash handling and drawer reconciliation · Customer service and conflict de-escalation · Visual merchandising and planograms · Inventory counts and stock replenishment · Upselling and cross-selling · Returns and exchange processing · Loss prevention awareness · Opening and closing procedures · Microsoft Excel (basic sales reporting)
- NRF Foundation RISE Up: Customer Service & Sales
- NRF Foundation RISE Up: Retail Industry Fundamentals